At Indigo2ash, the quality and craftsmanship of our products is of paramount importance to us. We take great care with our designs, materials, safety and construction.
Our Returns Policy is as follows:
1. Soft Goods: Pillows, Draperies, Bedding and Rugs
Upon receipt, please inspect your purchase and notify us if the product is defective or damaged; we will arrange for a prompt replacement.
Return for any other reason must be within 30 days of receiving the order--unused, in original packaging. Please indicate the reason you wish to return the item, and whether you want a replacement, a merchandise credit or credit card refund. All you need to do is ship the item back to us.
Shipping charges and Delivery fees are non-refundable.
2. Made to Order Furniture (Upholstered Furniture)
Made to Order items are non-returnable, except in the case of a Manufacturer Defect. Once an order is placed it cannot be cancelled or returned.
3. Non-Upholstered Furniture and Accessories
You must notify us within 14 days of your wish to return the item. Purchaser is responsible for Return Shipping Fee and 20% Restocking Fee. Please indicate the reason you wish to return the item, and whether you want a replacement, a merchandise credit or credit card refund. Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way).
Delivery fees are non-refundable.
What if my order arrives damaged?
If packaging is defective upon your receipt of the item, do not accept the item. Send it back to Indigo2ash with our delivery service. Important: Refuse Delivery!
Important! Please note we cannot accept returns on items damaged through normal wear and tear. We also cannot accept returns of final-sale items.